GENERAL INFORMATION
SEALED EARTH
22 Erehthiou Str, Akropoli
P.C. 11742, Athens, Attiki
TEL: +30 210 96 555 96
EMAIL: [email protected]
Established in 2020
TERMS AND CONDITIONS
Welcome to Sealed Earth Ceramic Art Studio and Gallery (hereof Sealed Earth). Here you will find any relevant information about terms and condition when shopping at sealedearth.art
PURCHASE OF PRODUCTS
When purchasing products on sealedearth.art you must fill on your personal information such as name, address, and payment information. Note, that a purchase made on sealedearth.art is not binding until we have accepted your purchase. You will receive a confirmation on your order via e-mail. Please note that this is not the final order confirmation.
The order is not accepted until it is approved and the items registered in our stock. You will then receive an order and shipping confirmation.
If you have any further questions please contact us on telephone No. +30 210 96 555 96 Monday – Friday between 11:00 – 17:00, or write a mail to [email protected] .
PAYMENT
Payment via Debit or Credit Card
We accept Visa, MasterCard and Maestro. Payments are debited from your card once your order is placed and you have received your email confirmation. All transactions on this website are processed through ePOS Paycenter by Piraeus Bank, a secure online payment gateway that encrypts your card details in a secure host environment.
Payment via Paypal
Payments are debited from your PayPal account once your order is placed and you have received your email confirmation.
Bank Transfer
You can also pay via bank account transfer. Keep in mind that transfers from other banks may be subject to additional charges, which the Sealed Earth is not responsible for paying. Your payment must be addressed to the following bank account:
PIRAEUS BANK
ΝΑΜΕ: Ν. ΡΕΣΚΟΣ ΚΑΙ ΣΙΑ Ε.Ε.
ACCOUNT NUMBER: 5036089559351
IBAN: GR6901720360005036089559351
BIC / SWIFT: PIRBGRAA
Please reference your order number in your bank transfer to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which may take up to 2 working days depending on bank procedure. Please e-mail us your payment confirmation to [email protected] for immediate processing of your order.
Orders will be confirmed and processed upon receipt of payment. In the unlikely case that an item has run out-of-stock by the time the transfer is made, we will refund you the full amount.
For any further inquiries please contact [email protected]
CAUTION ON FEES: Please make sure that your bank will not deduct any charges / commissions from the total of transfer.
FREIGHT WITHIN GREECE
The shipping is free in all of Greece for orders over €500. Under €500, the shipping cost is from €30 (exclusive of islands) to your nearest Post office or post box.
You might also want to pick up the item yourself – free of freight costs at our studio in Athens. Your order can be picked up from Monday-Friday between 11:00 – 17:00. The Store address: 22 Erehtheiou Str, 11742, Acropolis, Athens.
WE SHIP WORLDWIDE
Sealedearth.art ships worldwide. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.
DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock.
TIME OF DELIVERY
If you order before 12 AM we will do our best to send your order the same day. Should there be delays at the shipping carrier Sealed Earth cannot, however, be held responsible. Please note that parcels to islands can be up to 5 days on their way.
Guidelines regarding times of delivery.
Greece (except islands) 1-6 working days
Athens approx. 1-4 working days
Greek islands approx. 1-10 working days
Europe approx. 3-7 working days
USA approx. 5-10 working days
Japan approx. 4-10 working days
RETURN POLICY
You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
SEALED EARTH
22 Erehtheiou Str.
11742, Acropolis
Athens, Greece
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at [email protected] as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Items of a certain size or fragility picked up in our shop at 22 Erehtheiou Str, 11742 Athens must be personally delivered in the shop as well.
Classes bought at Sealed Earth can be refunded within 24hours of purchase, after that the booking and payment is binding. After the 24hours deadline we don’t offer refunds of classes. Cancelled classes won’t be refunded, but you will receive a voucher for a new class.
Gift cards, is valid for 6 months, and can’t be refunded or exchanged.
WANT TO RETURN A GIFT?
If you have received a gift, which has been bought from SEALED EARTH and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.
Products purchased in our physical shop in Athens, can be returned within 30 days and exchanged for another product or a gift card, no refund.
Sale items can’t be returned or refunded. If there is a manufacturing problem please contact the company which produced the product.
Classes bought at Sealed Earth can be refunded within 24hours of purchase, after that the booking and payment is binding. Cancelled classes won’t be refunded, but you will receive a voucher for a new class.
GIFTS
At Sealed Earth we wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the product will be gift wrapped. Do you want the order sent directly to the receiver of the gift – simply just enter his or her address.
GIFT CARDS
At Sealed Earth it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card. The gift card is valid for six months after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case, you will receive an e-mail with the remaining value. Gift cards, can’t be refunded or exchanged for cash.
There is no possibility to purchase a gift card for pottery classes.
COMPLAINTS?
We hope you are all satisfied – if not, please contact us + +30 210 96 555 96 on weekdays between 11 AM to 5 PM or send us an e-mail: [email protected] .
Sealed Earth trades in accordance with the guidelines and laws established in Greece.
COOKIES
At Sealed Earth we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesn’t compromise the safety and you are at all time in your right to turn off the function in your browser. A cookie can in no way harm your computer.
NEWSLETTERS
At Sealed Earth you are able to join our mailing list at the button of the website. When joining you will receive newsletters and other information from us. This service can be switched off at any time if you don’t wish to receive newsletter anymore. You can unsubscribe at the top and bottom of the newsletter.